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May Virtual Summit Series

Thought Leaders Weigh In on HCP Engagement Trends and The Next Generation of Customer Experience

About Summit

Fellow colleagues and pharmaceutical marketers, researchers, and thought leaders joined together for a virtual innovation Summit hosted by the Digital Health Coalition (DHC) and AbbVie. The summit took place over two information filled sessions on May 5-6, from 12:00PM – 1:30PM central.

Participants heard from both AbbVie leaders and thought leaders from Medallia, Novartis, Home Depot, Disney, and GSK to address HCP engagement trends and the future of the customer experience. Content was shared via presenters and panelists in an interactive virtual format.

Learn more about the speakers and agenda below or access resources from the summit (videos, slides, and more) by filling out the form.

Access Resources

Content Themes

HCP Engagement Trends

Customer Experience

Return on Experience Metrics

Privacy First Marketing

Featured Experts

Ryan Billings

Oncology, Digital Customer Experience

GlaxoSmithKline

Scott Vedder

Senior Facilitator

Disney Institute

Jessica Saperstein

Head of Customer Experience

Novartis

Dan Gandor

Director,
US Customer Experience, Oncology

AbbVie

Brendan Baby

Head of Customer Experience,
Strategy, and Analytics

Home Depot

Richard Schwartz

Life Sciences Industry Cx
Practice Lead

Medallia

Agenda

DAY ONE

  • DHC Group + AbbVie
  • Marc Weiss, Director of Marketing, Digital Medicine, Otsuka Pharmaceuticals

  • Dylan Herman-Dunphy, Client Services Lead, Intouch B2D

  • Linda Ruschau, Chief Client Officer, PatientPoint

  • Mohammad Jahanzeb, MD, FACP, FASCO
    Chief Medical Oncology Scientific and Strategic Advisor, GenesisCare
    Founder and Managing Partner, Florida Precision Oncology Research and Consulting, LLC
    Clinical Affiliate Professor, Department of Integrated Medicine, 
    Charles E. Schmidt College of Medicine, Florida Atlantic University

  • Dawn Lacallade, Chief Social Strategist, VP Healthcare, LiveWorld
  • Danny Flamberg, VP Strategy, HCP, LiveWorld
  • Brian Mahoney, VP, Business Consulting – Commercial Analytics, Veeva
  • Stefani Klaskow, Industry Lead, Pharmaceutical and OTC, Google

DAY TWO

  • DHC Group + AbbVie

(AVAILABLE LIVE ONLY)

  • Jessica Saperstein, Head of Customer Experience, Novartis
  • Ryan Billings, Oncology, Digital Customer Experience, GSK
  • Dan Gandor, Director, US Customer Experience, Oncology, AbbVie
  • KEYNOTE – Scott Vedder, Senior Facilitator, Disney Institute

(AVAILABLE LIVE ONLY)

  • Mark Bard, DHC Co-Founder

  • Christine Yeh, VP Customer Experience, AbbVie

Contact Us

christine franklin
CHRISTINE FRANKLIN
Executive Director
DHC Group
Email Me
MARK BARD
Co-Founder
DHC Group
Email Me
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