Webinar

Customer Experience in Life Sciences

From the July 21, 2021 DHC Group Webinar

On-Demand Webinar

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DESCRIPTION

The Customer Experience Landscape in 2021

Rich Schwartz of Medallia and Mark Bard of the DHC Group share research findings from both HCPs and marketers taking a look at the current role of customer experience in life sciences. They were joined by Laurie Meyers, Sr. Director, Experience and Engagement Design at Genentech and Jessica Saperstein, Head of Customer Experience and Consumer Marketing at Novartis to further discuss and apply these insights to the future of CX in our industry.

ON-DEMAND ACCESS

Webinar Video

Expertise Behind Webinar

Speakers Lineup

Laurie Meyers
Head of Patient/Customer
Engagement and Experience
Design, Genentech
LinkedIn

Richard Schwartz
Life Sciences Industry
Cx Practice Lead
Medallia
LinkedIn

Jessica Saperstein
Head of Customer Experience and Consumer Marketing
Novartis
LinkedIn

Mark Bard
Co-Founder,
The DHC Group
LinkedIn

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