Project

Customer Experience and the Patient Journey

November 2021

A DHC Group Project

SUMMARY

Customer Experience in Life Sciences

In this project, the DHC Group and Medallia share the latest data and opinions, prompt discussions, and provide insight and guidance on customer experience (CX) in life sciences organizations: how they define it, how they believe our industry is currently performing, how they are doing and measuring CX, what needs to be done to build CX as a core discipline, and the clear value for all our colleagues and customers.

Check out the summary, experts, and webinar below.

ON-DEMAND ACCESS

Webinar

Expertise Behind Project

Featured Experts

Ryan Billings
Senior Global Marketing
Director, HIV Prevention (PrEP), GSK/ViiV Healthcare
LinkedIn

Richard Schwartz
Life Sciences Industry
Cx Practice Lead
Medallia
LinkedIn

Laurie Meyers
Head of Patient/Customer
Engagement and Experience
Design, Genentech
LinkedIn

Jessica Saperstein
Head of Customer Experience and Consumer Marketing
Novartis
LinkedIn

Dan Gandor
Director, US Customer Experience, Oncology & Virology, AbbVie
LinkedIn

Mark Bard
Co-Founder,
The DHC Group
LinkedIn

Supplemental Content

Rich Schwartz Interviewing Fred Reichheld

from the November 2021 DHC Summit with Genentech

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