Customer Experience and the Patient Journey
A DHC Group Project
Customer Experience in Life Sciences
In this project, the DHC Group and Medallia share the latest data and opinions, prompt discussions, and provide insight and guidance on customer experience (CX) in life sciences organizations: how they define it, how they believe our industry is currently performing, how they are doing and measuring CX, what needs to be done to build CX as a core discipline, and the clear value for all our colleagues and customers.
Expertise Behind Project
Rich Schwartz Interviewing Fred Reichheld
from the November 2021 DHC Summit with Genentech
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