An 11 minute watch. This video is a summary of a conversation between the DHC’s Founder Mark Bard and Outcome Health’s CEO, Matt McNally which took place at the end of May 2020. Mark and Matt focus their discussion on the ways that the moment of care has changed during COVID-19. Watch the video or check out the transcript below to learn more about how things trended in March – May, and what we might see next, based on Matt’s extensive knowledge of the physician office dynamics.
Matt McNally: We didn’t want to jump on a bandwagon. We are a telemedicine company. As you know, there’s fully integrated systems that track everything from registering the patient to being able to track IBC-9 and 10 codes, to be able to give them content experience. What we did notice is we started to hear a lot of feedback from our providers, and a lot of feedback from patients that we were surveying that of those that were opting into use telemedicine, many of them still had wait times, and significant wait times up to ten minutes where they are staring at a blank screen and waiting for the physician to come into the practice.