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May Virtual Summit Series

Thought Leaders Weigh In on HCP Engagement Trends and The Next Generation of Customer Experience

May 5-6 2021
12PM - 1:30PM central

May Virtual Summit Series

Join fellow colleagues and pharmaceutical marketers, researchers, and thought leaders for a virtual innovation Summit hosted by the Digital Health Coalition (DHC) and AbbVie. The summit will take place over two information filled sessions on May 5-6, from 12:00PM – 1:30PM central.

Over the course of two days, you will hear from both AbbVie leaders and thought leaders from Medallia, Novartis, Home Depot, Disney, and GSK to address the future of Customer Experience. Content is shared via presenters and panelists in an interactive virtual format.

Content Themes

HCP Engagement Trends

Customer Experience

Return on Experience Metrics

Privacy First Marketing

Featured Experts

Ryan Billings

Oncology, Digital Customer Experience


Scott Vedder

Senior Facilitator

Disney Institute

Jessica Saperstein

Head of Customer Experience


Dan Gandor

US Customer Experience, Oncology


Brendan Baby

Head of Customer Experience,
Strategy, and Analytics

Home Depot

Richard Schwartz

Life Sciences Industry Cx
Practice Lead




May 5th: 12:00 – 1:30pm CENTRAL

  • DHC Group + AbbVie
  • Marc Weiss, Director of Marketing, Digital Medicine, Otsuka Pharmaceuticals

  • Dylan Herman-Dunphy, Client Services Lead, Intouch B2D

  • Linda Ruschau, Chief Client Officer, PatientPoint

  • Mohammad Jahanzeb, MD, FACP, FASCO
    Chief Medical Oncology Scientific and Strategic Advisor, GenesisCare
    Founder and Managing Partner, Florida Precision Oncology Research and Consulting, LLC
    Clinical Affiliate Professor, Department of Integrated Medicine, 
    Charles E. Schmidt College of Medicine, Florida Atlantic University

  • Dawn Lacallade, Chief Social Strategist, VP Healthcare, LiveWorld
  • Danny Flamberg, VP Strategy, HCP, LiveWorld
  • Brian Mahoney, VP, Business Consulting – Commercial Analytics, Veeva
  • Stefani Klaskow, Industry Lead, Pharmaceutical and OTC, Google


May 6th: 12:00 – 1:30pm CENTRAL

  • DHC Group + AbbVie
  • Brendan Baby, Head of Customer Experience, Strategy, and Analytics, Home Depot

  • Richard Schwartz, Life Science Industry Practice Lead, Medallia

  • Jessica Saperstein, Head of Customer Experience, Novartis
  • Ryan Billings, Oncology, Digital Customer Experience, GSK
  • Dan Gandor, Director, US Customer Experience, Oncology, AbbVie
  • KEYNOTE – Scott Vedder, Senior Facilitator, Disney Institute
  • Mark Bard, DHC Co-Founder

  • Christine Yeh, VP Customer Experience, AbbVie

Contact Us

christine franklin
Executive Director
DHC Group
Email Me
DHC Group
Email Me