November Virtual Summit Series

About Summit

Thought Leaders Weighed In on the Customer Experience Strategy for 2022 and the Future of CX Design for HCPs

Held November 16-17 2021, the November Virtual Summit Series included two 90 minute sessions, featuring a mix of thought leader presentations, case studies, research, and panels.

Check out the videos, slides, and resources from the summit below.

Day 1 Resources

CX Strategy for 2022

Modular Content: Making The Vision Of Data-Driven Customer Experiences A Reality In The Modern World Of Healthcare Marketing

KPIs and New Data Sources

Customer Experience in Life Sciences

Panel Discussion on the Customer Experience Metrics

Day 2 Resources

The Future of CX Design for HCPs

Customer Experience New Research Results

  • Vin Keane, Sr. Director, New Product Marketing, Market Impact, Everyday Health

  • Tom Carr, SVP, Data, Marketing & Content Science, The Well, Everyday Health

Localization of HCP Customer Experience

The Rep Experience

Closing Fireside Chat

Featured Resources

NEW From DHC and Medallia
Customer Experience in Life Sciences

This report is the summary of collaboration between DHC Group and Medallia on the latest insights, opinions, and data throughout the life sciences industry, its leading experts, and its customers. 

What Healthcare Consumers Want and Need

Offering a look at the media preferences of consumers today, CMI Media Group has released a new report, 2021/2022 Media Vitals™ What Healthcare Consumers Want and Need from Life Sciences Manufacturers. 

CX Experts Discuss

Rich Schwartz and Mark Bard of the DHC Group share research findings from both HCPs and marketers taking a look at the current role of customer experience in life sciences.