November Virtual Summit Series
Held November 16-17 2021, the November Virtual Summit Series included two 90 minute sessions, featuring a mix of thought leader presentations, case studies, research, and panels.
Check out the videos, slides, and resources from the summit below.
Day 1 Resources
CX Strategy for 2022
Modular Content: Making The Vision Of Data-Driven Customer Experiences A Reality In The Modern World Of Healthcare Marketing
- David Windhausen, President, Intouch B2D
Day 2 Resources
The Future of CX Design for HCPs
NEW From DHC and Medallia
Customer Experience in Life Sciences
This report is the summary of collaboration between DHC Group and Medallia on the latest insights, opinions, and data throughout the life sciences industry, its leading experts, and its customers.
What Healthcare Consumers Want and Need
Offering a look at the media preferences of consumers today, CMI Media Group has released a new report, 2021/2022 Media Vitals™ What Healthcare Consumers Want and Need from Life Sciences Manufacturers.
CX Experts Discuss
Rich Schwartz and Mark Bard of the DHC Group share research findings from both HCPs and marketers taking a look at the current role of customer experience in life sciences.